Appointment Policy

In the Office

• Arrive early.​ Please remember that all insurance requires that your insurance data be updated prior to each encounter. This usually takes a few minutes. If this is not done, your insurance may deny your claim. We do not want time spent on administrative requirements to limit your time with the doctor.
• Schedule an appointment by calling (540) 775-5709. ​Walk-in patients are offered the first available appointment.
• Schedule same-day appointments for ill visits.​ Appointments are used on a first-available appointment basis.
• Patients who arrive on time are seen at their appointment time.​ Patients who have arrived on time will be seen ahead of those who arrive late. If you arrive late, we may need to abbreviate or reschedule your child’s visit.
• Call ahead if you are late or unable to make your appointment time. ​We will do all that we can to accommodate your child’s appointment and to minimize the need to reschedule your appointment.
• Late arrivals (>15 minutes after scheduled appointment) will be offered the next available appointment. ​In these cases, a no-show charge for the lost appointment will apply. While we will do all that is possible to accommodate requests, the first-available appointment may ​or may not​ be on the day the appointment was missed.
• The no-show charge will be waived if you contact the office before your appointment. Remember that appointments canceled more than 24 business hours prior to when they were scheduled do ​not​ incur a no-show fee of $25.
• Turn off cell phone ringers in the office and examination rooms.

After-hours Call Service

• Please limit after-hour calls to urgent issues and emergencies. When calling after hours, you will be connected directly to Dr. McCray. Please be mindful of this when you call. ​Please refer to our website for answers to common illness questions (​NewHeightsPediatrics.com​).
• For refills, appointment requests, and other non-urgent matters, you may leave a message or call the office during regular hours. Please also do the following when using this service:
• When leaving a message, please speak slowly​.
• Be sure to leave a call back number.
• Disable your call block feature.
• Follow the doctor’s instructions.

We are here to provide the ​best​ care we can to your children should the need arise. As always, we welcome the opportunity to care for your children and appreciate your trust in the services we provide.